Terms of Service

These Terms of Service govern your use of our healthcare services and website. By using our services, you agree to these terms and conditions.

Effective Date: January 1, 2025

Last Updated: January 1, 2025

Agreement to Terms

By accessing and using True Care Home Health of Northern California's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use our services.

Healthcare Service Agreement

Service Scope

True Care Home Health of Northern California provides professional home healthcare services including but not limited to:

  • Skilled nursing services by licensed RNs and LVNs
  • Physical, occupational, and speech therapy
  • Advanced practice nurse services
  • Certified home health aide services
  • Medical social work services
  • Assisted living waiver programs

Physician Orders Required

All home healthcare services must be ordered by a licensed physician and are provided in accordance with an established plan of care. Services are delivered by licensed healthcare professionals under physician supervision.

Emergency Services

While we provide 24/7 emergency support, True Care does not replace emergency medical services. In case of a medical emergency, call 911 immediately before contacting our emergency line at (916) 720-2770.

Patient Rights and Responsibilities

Your Rights as a Patient

  • To receive respectful, considerate, and compassionate care
  • To be fully informed about your condition, treatment, and prognosis
  • To participate in the development of your plan of care
  • To have your personal and medical information kept confidential
  • To voice complaints and grievances without fear of retaliation
  • To choose your healthcare providers within insurance limitations
  • To refuse treatment or discharge from our services

Your Responsibilities as a Patient

  • Provide accurate and complete health information
  • Follow your prescribed plan of care and treatment
  • Inform us of changes in your condition or medication
  • Treat our staff with respect and courtesy
  • Provide a safe environment for care delivery
  • Pay for services as agreed or provide insurance information
  • Notify us of scheduling changes or cancellations
HIPAA Compliance and Privacy

We are committed to protecting your Protected Health Information (PHI) in accordance with HIPAA regulations. Our complete Privacy Policy details how we collect, use, and protect your health information.

You have the right to request restrictions on how we use your PHI, request amendments to your medical records, and receive an accounting of disclosures.

For detailed information about your privacy rights, please review our Privacy Policy.

Financial Terms and Insurance

Payment and Billing

  • Services are billed according to current Medicare, Medi-Cal, and insurance guidelines
  • Patients are responsible for copayments, deductibles, and non-covered services
  • Payment is due within 30 days of billing unless other arrangements are made
  • We accept Medicare, Medi-Cal, private insurance, and private payment

Insurance Verification

We verify insurance benefits prior to service delivery, but benefit verification is not a guarantee of payment. Patients remain responsible for services provided regardless of insurance coverage decisions.

Website Use and Intellectual Property

Acceptable Use

This website is for informational purposes only and does not constitute medical advice. You agree to use this website only for lawful purposes and in a manner that does not:

  • Infringe upon the rights of others
  • Violate any applicable laws or regulations
  • Transmit harmful or malicious code
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of the website

Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of True Care Home Health of Northern California or its licensors and is protected by copyright and other intellectual property laws.

Limitations and Disclaimers

Medical Disclaimer

Information on this website is for educational purposes only and should not be used as a substitute for professional medical advice, diagnosis, or treatment. Always consult your physician for medical concerns.

Limitation of Liability

True Care Home Health of Northern California's liability is limited to the cost of services provided. We are not liable for indirect, incidental, or consequential damages arising from our services or this website.

Force Majeure

We are not responsible for delays or inability to perform services due to circumstances beyond our control, including natural disasters, emergencies, or government actions.

Termination and Modifications

Service Termination

Either party may terminate services with appropriate notice as required by law. We reserve the right to terminate services for non-payment, non-compliance with the plan of care, or unsafe conditions.

Terms Modifications

We may modify these Terms of Service at any time. Material changes will be communicated through our website and direct notification. Continued use of our services constitutes acceptance of modified terms.

Governing Law and Dispute Resolution

Governing Law

These Terms of Service are governed by the laws of the State of California and applicable federal healthcare regulations, including but not limited to HIPAA, Medicare, and Medi-Cal requirements.

Dispute Resolution

We encourage resolution of disputes through direct communication. For formal complaints, please contact our Patient Rights Advocate. Legal disputes will be resolved in the courts of Sacramento County, California.

Contact Information
For questions about these Terms of Service or our healthcare services:

Main Office

(916) 720-2770

Legal & Compliance

legal@norcaltchh.com

Mailing Address:

True Care Home Health
Legal Department
6375 Auburn Blvd, Ste 300
Citrus Heights, CA 95621

These terms work in conjunction with our Privacy Policy to govern your relationship with True Care Home Health of Northern California.

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