Terms of Service

Service Description

True Care provides professional home healthcare services including but not limited to:

• Skilled nursing care by licensed RNs and LVNs
• Advanced practice nurse services
• Physical, occupational, and speech therapy
• Certified home health aide services
• Medical social work services
• Assisted living waiver program coordination

Physician Orders

All healthcare services require a physician's order and plan of care. Services will be provided in accordance with the established plan of care and physician orders. Changes to care plans must be approved by the attending physician.

Eligibility Requirements

• Must be homebound or meet specific criteria for home health services
• Require skilled nursing or therapy services
• Have a safe home environment for service delivery
• Provide accurate medical and insurance information

Cooperation with Care

• Provide accurate and complete medical history
• Follow prescribed treatment plans and care instructions
• Keep scheduled appointments or provide adequate notice of cancellation
• Maintain a safe environment for healthcare providers
• Treat all staff with respect and courtesy

Financial Responsibilities

• Provide accurate insurance information
• Pay applicable co-payments and deductibles
• Notify us of any changes to insurance coverage
• Be responsible for services not covered by insurance

Communication

• Report changes in condition or concerns promptly
• Participate in care planning and goal setting
• Ask questions about your care when needed
• Provide feedback about services received

Insurance Billing

We accept Medicare, Medicaid (Medi-Cal), and most private insurance plans. We will bill your insurance directly as a courtesy. However, you are ultimately responsible for all charges related to your care.

Payment Terms

• Co-payments and deductibles are due at the time of service
• Patient responsibility amounts are due within 30 days of billing
• Payment plans may be available for qualifying patients
• Services may be suspended for non-payment

Patient-Initiated Discharge

You have the right to discontinue services at any time. We request 24-hour notice when possible to ensure proper care coordination and discharge planning.

Agency-Initiated Discharge

True Care may discharge patients under the following circumstances:

• Goals of care have been met
• Patient no longer requires skilled services
• Unsafe environment for staff or patient
• Non-compliance with treatment plan
• Non-payment for services
• Abusive or threatening behavior toward staff

Licensing and Certification

All healthcare professionals employed by True Care maintain current licenses and certifications required by California state law and regulatory agencies.

Quality Assurance

We maintain quality assurance programs to ensure high standards of care and compliance with all applicable healthcare regulations and accreditation standards.

Acceptable Use

When using our website, you agree to:

• Use the website only for lawful purposes
• Not transmit any harmful or malicious content
• Respect intellectual property rights
• Not attempt to gain unauthorized access to our systems

Intellectual Property

All content on our website, including text, images, logos, and design elements, is owned by True Care or our licensors and is protected by copyright and other intellectual property laws.