Privacy Policy

Our Commitment to Privacy

True Care Home Health of Northern California ("True Care," "we," "us," or "our") is committed to protecting your privacy and maintaining the confidentiality of your personal health information. This Privacy Policy explains how we collect, use, protect, and disclose your information when you use our services or visit our website.

We comply with all applicable state and federal privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), to ensure your personal health information remains secure and confidential.

Information We Collect

How We Use Your Information

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We only share your information when necessary for your care or as required by law:

• Healthcare Providers: With your physicians, specialists, and other healthcare providers involved in your care
• Insurance Companies: For billing, prior authorization, and claims processing
• Family Members: As authorized by you or as permitted by law
• Legal Requirements: When required by law, court order, or government agencies
• Emergency Situations: To prevent serious harm to you or others

Data Security

We implement comprehensive security measures to protect your personal and health information:

• Secure, encrypted electronic health records systems
• Regular security training for all staff members
• Access controls limiting who can view your information
• Secure physical storage of paper records
• Regular security audits and updates
• Business associate agreements with third-party vendors

Your Rights

Under HIPAA and California privacy laws, you have the right to:

• Access and review your health information
• Request corrections to your health records
• Request restrictions on how we use or share your information
• Request confidential communications
• File a complaint if you believe your privacy rights have been violated
• Receive a paper copy of this Privacy Policy

Website Privacy

Our website uses standard web technologies to improve your experience:

• Cookies: We use cookies to remember your preferences and improve website functionality
• Analytics: We may use web analytics to understand how visitors use our site
• Contact Forms: Information submitted through contact forms is used only to respond to your inquiry
• SSL Encryption: All data transmitted through our website is encrypted for security

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website and provide notice of any material changes. The "Last Updated" date at the top of this page indicates when the policy was last revised.