Privacy Policy

Your privacy and the security of your personal health information are fundamental to our mission of providing exceptional home healthcare services.

Last Updated: January 1, 2025

HIPAA Compliance Notice

True Care Home Health of Northern California is committed to protecting your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and California state privacy laws. This Privacy Policy explains how we collect, use, protect, and disclose your health information.

Information We Collect

Protected Health Information (PHI)

  • Medical history, diagnoses, and treatment information
  • Medication lists and care plans
  • Insurance and billing information
  • Emergency contact information
  • Healthcare provider communications

Personal Information

  • Name, address, phone number, and email
  • Date of birth and Social Security number
  • Emergency contacts and family information
  • Home environment and accessibility needs

Website Usage Information

  • IP address and browser information (anonymized)
  • Pages visited and time spent on site
  • Contact form submissions and service inquiries
  • Cookies for essential website functionality only
How We Use Your Information

Treatment

We use your PHI to provide, coordinate, and manage your healthcare services, including nursing care, therapy services, and medical equipment.

Payment

We use your information for billing purposes, insurance claims processing, and to obtain payment for services rendered.

Healthcare Operations

We may use your information for quality assurance, staff training, accreditation compliance, and business operations necessary to run our practice.

Data Protection & Security

Technical Safeguards

  • End-to-end encryption of all data transmissions
  • Secure, encrypted data storage systems
  • Multi-factor authentication for staff access
  • Regular security audits and penetration testing

Administrative Safeguards

  • HIPAA training for all staff members
  • Access controls and user authorization
  • Regular privacy and security assessments
  • Incident response and breach notification procedures
Your Privacy Rights
Right to Access: Request copies of your medical records and PHI
Right to Amend: Request corrections to your medical records
Right to Restrict: Request limitations on how we use or disclose your PHI
Right to Alternative Communications: Request to receive PHI in a specific way or location
Right to an Accounting: Request a list of disclosures of your PHI
Right to File a Complaint: File complaints about our privacy practices
California Privacy Rights (CCPA/CPRA)

As a California resident, you have additional privacy rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

  • Right to know what personal information we collect and how it's used
  • Right to delete personal information (subject to HIPAA requirements)
  • Right to opt-out of the sale of personal information (we do not sell PHI)
  • Right to non-discrimination for exercising your privacy rights
  • Right to correct inaccurate personal information
Contact Us About Privacy
For any privacy-related questions or to exercise your rights, please contact us:

Privacy Hotline

(916) 720-2770

Privacy Officer

privacy@norcaltchh.com

Mailing Address:

True Care Home Health
Privacy Officer
6375 Auburn Blvd, Ste 300
Citrus Heights, CA 95621

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes affecting PHI, we will provide direct notice as required by law.

For more information about our services, please visit our homepage or contact us.

© 2025 True Care Home Health of Northern California. All rights reserved.

Website by SEO AI PROS | Powered by AI. Optimized by Pros.