Privacy Policy

Your privacy and the security of your personal health information are fundamental to our mission of providing exceptional home healthcare services.

Last Updated: January 1, 2025

HIPAA Compliance Notice

True Care Home Health of Northern California is committed to protecting your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and California state privacy laws. This Privacy Policy explains how we collect, use, protect, and disclose your health information.

Information We Collect

Protected Health Information (PHI)

Medical history, diagnoses, and treatment information
Medication lists and care plans
Insurance and billing information
Emergency contact information
Healthcare provider communications

Personal Information

Name, address, phone number, and email
Date of birth and Social Security number
Emergency contacts and family information
Home environment and accessibility needs

Website Usage Information

IP address and browser information (anonymized)
Pages visited and time spent on site
Contact form submissions and service inquiries
Cookies for essential website functionality only

How We Use Your Information

Treatment

We use your PHI to provide, coordinate, and manage your healthcare services, including nursing care, therapy services, and medical equipment.

Payment

We use your information for billing purposes, insurance claims processing, and to obtain payment for services rendered.

Healthcare Operations

We may use your information for quality assurance, staff training, accreditation compliance, and business operations necessary to run our practice.

Data Protection & Security

Technical Safeguards

End-to-end encryption of all data transmissions
Secure, encrypted data storage systems
Multi-factor authentication for staff access
Regular security audits and penetration testing

Administrative Safeguards

HIPAA training for all staff members
Access controls and user authorization
Regular privacy and security assessments
Incident response and breach notification procedures

Your Privacy Rights

Right to Access: Request copies of your medical records and PHI

Right to Amend: Request corrections to your medical records

Right to Restrict: Request limitations on how we use or disclose your PHI

Right to Alternative Communications: Request to receive PHI in a specific way or location

Right to an Accounting: Request a list of disclosures of your PHI

Right to File a Complaint: File complaints about our privacy practices

California Privacy Rights (CCPA/CPRA)

As a California resident, you have additional privacy rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to know what personal information we collect and how it's used
Right to delete personal information (subject to HIPAA requirements)
Right to opt-out of the sale of personal information (we do not sell PHI)
Right to non-discrimination for exercising your privacy rights
Right to correct inaccurate personal information

For any privacy-related questions or to exercise your rights, please contact us:

Privacy Hotline

(916) 720-2770

Privacy Officer

privacy@norcaltchh.com

Mailing Address:

True Care Home Health
Privacy Officer
6375 Auburn Blvd, Ste 300
Citrus Heights, CA 95621

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes affecting PHI, we will provide direct notice as required by law.

For more information about our services, please visit our homepage or contact us.