Privacy Policy
Your privacy and the security of your personal health information are fundamental to our mission of providing exceptional home healthcare services.
Last Updated: January 1, 2025
True Care Home Health of Northern California is committed to protecting your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and California state privacy laws. This Privacy Policy explains how we collect, use, protect, and disclose your health information.
Protected Health Information (PHI)
- Medical history, diagnoses, and treatment information
- Medication lists and care plans
- Insurance and billing information
- Emergency contact information
- Healthcare provider communications
Personal Information
- Name, address, phone number, and email
- Date of birth and Social Security number
- Emergency contacts and family information
- Home environment and accessibility needs
Website Usage Information
- IP address and browser information (anonymized)
- Pages visited and time spent on site
- Contact form submissions and service inquiries
- Cookies for essential website functionality only
Treatment
We use your PHI to provide, coordinate, and manage your healthcare services, including nursing care, therapy services, and medical equipment.
Payment
We use your information for billing purposes, insurance claims processing, and to obtain payment for services rendered.
Healthcare Operations
We may use your information for quality assurance, staff training, accreditation compliance, and business operations necessary to run our practice.
Technical Safeguards
- End-to-end encryption of all data transmissions
- Secure, encrypted data storage systems
- Multi-factor authentication for staff access
- Regular security audits and penetration testing
Administrative Safeguards
- HIPAA training for all staff members
- Access controls and user authorization
- Regular privacy and security assessments
- Incident response and breach notification procedures
As a California resident, you have additional privacy rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
- Right to know what personal information we collect and how it's used
- Right to delete personal information (subject to HIPAA requirements)
- Right to opt-out of the sale of personal information (we do not sell PHI)
- Right to non-discrimination for exercising your privacy rights
- Right to correct inaccurate personal information
Privacy Hotline
(916) 720-2770
Privacy Officer
privacy@norcaltchh.com
Mailing Address:
True Care Home Health
Privacy Officer
6375 Auburn Blvd, Ste 300
Citrus Heights, CA 95621
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes affecting PHI, we will provide direct notice as required by law.
For more information about our services, please visit our homepage or contact us.
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