📧 info@norcaltchh.com📍 Citrus Heights, CA 95621
(916) 720-2770

Accessibility Statement

Our commitment to digital accessibility and inclusive healthcare

Last Updated: December 2024

Our Commitment to Accessibility

True Care Home Health of Northern California is committed to ensuring digital accessibility for all individuals, including those with disabilities. We strive to provide equal access to our website and healthcare services for everyone, regardless of their abilities or assistive technologies they may use.

We believe that accessible design benefits everyone and are continuously working to improve the user experience for all our website visitors and patients.

Accessibility Standards

Our website aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities and user-friendly for everyone.

Key Accessibility Features

  • Semantic HTML structure for screen reader compatibility
  • Keyboard navigation support for all interactive elements
  • Sufficient color contrast ratios for text readability
  • Alternative text descriptions for images
  • Descriptive link text that explains link destinations
  • Properly labeled form controls
  • Consistent navigation and page structure
  • Responsive design that works on various devices and screen sizes

Assistive Technology Support

Our website is designed to be compatible with common assistive technologies, including:

Visual Disabilities

  • Screen readers (JAWS, NVDA, VoiceOver)
  • Screen magnification software
  • High contrast mode
  • Voice control software

Motor Disabilities

  • Keyboard-only navigation
  • Switch navigation
  • Eye-tracking systems
  • Mouth stick and head wand

Hearing Disabilities

  • Visual alerts and notifications
  • Text-based alternatives to audio
  • Closed captions where applicable

Cognitive Disabilities

  • Clear, consistent navigation
  • Simple language and instructions
  • Logical page structure
  • Sufficient time for form completion

Accessibility in Our Healthcare Services

Beyond our website, True Care is committed to providing accessible healthcare services:

Communication Accessibility

  • TTY/TDD services for hearing-impaired patients
  • Interpreter services when needed
  • Written materials in large print formats
  • Multiple communication methods (phone, email, text)
  • Visual aids and demonstration materials

Physical Accessibility

  • Home-based care eliminates transportation barriers
  • Equipment and environment modifications
  • Adaptive equipment training and provision
  • Accessible care planning and documentation

Cognitive and Learning Support

  • Simplified care instructions and education materials
  • Repetition and reinforcement of important information
  • Family and caregiver involvement in care planning
  • Visual and hands-on learning approaches

Ongoing Improvements

We are continuously working to improve the accessibility of our website and services through:

  • Regular accessibility audits and testing
  • Staff training on accessibility best practices
  • User feedback integration and implementation
  • Staying current with accessibility standards and guidelines
  • Consultation with disability advocates and users
  • Technology updates and improvements

Known Limitations

While we strive for full accessibility, we acknowledge that some areas may still need improvement:

  • Some third-party content may not meet all accessibility standards
  • Certain interactive features may require alternative access methods
  • We are actively working to address these limitations

Browser and Device Compatibility

Our website is designed to work with:

Supported Browsers

  • Chrome (current and previous version)
  • Firefox (current and previous version)
  • Safari (current and previous version)
  • Edge (current and previous version)

Device Types

  • Desktop computers
  • Laptop computers
  • Tablets
  • Smartphones

Feedback and Support

We welcome your feedback on the accessibility of our website and services. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

Website Accessibility

Healthcare Services

Response Time: We aim to respond to accessibility feedback within 2 business days and will work with you to address any issues promptly.

Alternative Access Methods

If you're unable to access information on our website due to accessibility barriers, we can provide the information through alternative methods:

  • Phone consultation at (916) 720-2770
  • Email communication at info@norcaltchh.com
  • Printed materials sent by mail
  • In-person consultation during home visits
  • Large print or audio formats when available

Legal Framework

Our accessibility efforts are guided by various laws and standards, including the Americans with Disabilities Act (ADA), Section 508 of the Rehabilitation Act, and the Web Content Accessibility Guidelines (WCAG) 2.1. We are committed to meeting or exceeding these standards as we continue to improve accessibility across all our services.