True Care Home Health of Northern California

True Care NorCal is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Our Commitment

We strive to ensure that our website complies with best practices and standards as defined by the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

The guidelines have three levels of accessibility (A, AA and AAA). We've chosen Level AA as our target.

Accessibility Features

Our website includes the following accessibility features:

Accessibility Toolbar: Located on the left side of every page, our customizable accessibility toolbar allows you to adjust font size, contrast, enable dark mode, use a screen reader, and more.
Keyboard Navigation: All interactive elements are accessible via keyboard. Use the Tab key to navigate and Enter/Space to activate buttons and links.
Screen Reader Compatibility: Our site is optimized for screen readers with proper ARIA labels and semantic HTML.
Text Alternatives: All images have appropriate alt text, and videos include captions when available.
Responsive Design: Our website adapts to different screen sizes and devices, ensuring accessibility across desktops, tablets, and mobile phones.
Color Contrast: Text and background colors have been selected to provide sufficient contrast for users with visual impairments.
Consistent Navigation: Navigation is consistent throughout the site to help users understand where they are.
Skip Navigation: A skip navigation link is available at the beginning of each page to help keyboard users bypass repeated content.
Form Labels: All form fields have associated labels to ensure they can be understood and used by everyone.
Customizable Display: Users can adjust text size, color schemes, and other display settings through our accessibility toolbar.

User Guide: Using Our Accessibility Features

True Care NorCal offers various accessibility features to enhance your browsing experience. Here's how to use our accessibility toolbar and other features:

Accessibility Toolbar

Look for the accessibility icon on the left side of the screen. Clicking it opens a panel with various accessibility options:

Text Size: Increase or decrease the size of text on the page
Color Contrast: Switch to high contrast mode or adjust colors for various vision needs
Dark Mode: Switch between light and dark themes
Focus Indicators: Enhanced visual focus for keyboard navigation
Text Spacing: Adjust letter and line spacing for better readability
Font Type: Switch to a dyslexia-friendly font

Keyboard Navigation

Our website is fully navigable using a keyboard:

Tab: Move focus to the next interactive element
Shift+Tab: Move focus to the previous interactive element
Enter/Space: Activate the focused button, link, or control
Arrow Keys: Navigate within components like dropdown menus
Esc: Close dialogs or exit expanded components

Tip: Press Tab when first loading a page to reveal the "Skip to main content" link.

Additional Assistance

If you need additional help with accessibility features or encounter any issues, please contact our accessibility team at accessibility@norcaltchh.com or call 916-720-2770.

We're continuously improving our accessibility features and welcome your feedback.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

True Care NorCal's website is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Feedback and Contact Information

We welcome your feedback on the accessibility of the True Care NorCal website. If you encounter accessibility barriers or have suggestions for improvement, please contact us:

Contact Information:

We try to respond to feedback within 2 business days.

Assessment and Compliance Process

True Care NorCal assessed the accessibility of this website by the following approaches:

Self-evaluation by our development team
Automated testing using accessibility evaluation tools
User testing with assistive technologies
Regular accessibility audits and reviews

Continuous Improvement

True Care NorCal is committed to continually improving the accessibility of our website. We regularly review our site for accessibility issues and work to address them promptly. We also provide accessibility training to our staff to ensure ongoing compliance.

This statement was last updated on July 9, 2025.

Accessibility Statement