❓ Frequently Asked Questions

Your Home Health Questions Answered

Find answers to common questions about our home healthcare services, insurance coverage, and what to expect when you choose True Care for your healthcare needs.

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Find answers organized by topic to quickly locate the information you need.

Getting Started

Learn how to begin your home health journey

How do I know if I qualify for home health services?

You may qualify for home health services if you: have difficulty leaving your home, need skilled nursing or therapy services, have a physician's order for home care, and require part-time or intermittent care. Our team will conduct a free assessment to determine your eligibility and create a personalized care plan.

Do I need a doctor's referral for home health services?

Yes, home health services require a physician's order. We can help coordinate with your doctor to obtain the necessary referral. Your physician will need to certify that you need home health care and are homebound, meaning it's difficult for you to leave your home without assistance.

How quickly can services begin?

We can typically start services within 24-48 hours of receiving a physician's order and completing insurance verification. For urgent situations, we may be able to arrange same-day visits. Our goal is to get you the care you need as quickly as possible.

What is the initial assessment process?

A registered nurse will visit your home to conduct a comprehensive assessment of your medical needs, home environment, and safety concerns. This typically takes 60-90 minutes and includes reviewing your medical history, current medications, and developing your personalized care plan.

Services & Care

Understanding our healthcare services

What types of services do you provide?

We offer a comprehensive range of home health services including skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work, home health aide services, and assisted living waiver programs. All services are provided by licensed professionals in the comfort of your home.

How long do visits typically last?

Visit duration varies by service type: Skilled nursing visits are typically 45-60 minutes, therapy sessions are usually 45-60 minutes, and home health aide visits can range from 2-8 hours depending on your needs. We customize visit length based on your specific care requirements.

Can family members be present during visits?

Absolutely! We encourage family involvement in the care process. Family members are welcome to be present during visits and we often provide education and training to help them assist with care between professional visits.

What if I need care outside of normal business hours?

We provide 24/7 on-call support for emergencies and urgent situations. Our nursing supervisor is always available to provide guidance and can arrange for emergency visits when medically necessary. For non-urgent questions, you can reach us during business hours.

How do you ensure quality of care?

We maintain high quality standards through regular supervision visits, ongoing staff education, patient satisfaction surveys, and adherence to federal and state regulations. All our caregivers are licensed, bonded, and continuously monitored for performance.

Insurance & Billing

Coverage and payment information

Does Medicare cover home health services?

Yes, Medicare covers home health services when you meet specific criteria: you're homebound, need skilled care, have a physician's order, and require part-time or intermittent care. Medicare typically covers 100% of approved home health services with no co-pay or deductible.

What insurance plans do you accept?

We accept Medicare, Medi-Cal, Kaiser Permanente, Blue Cross Blue Shield, Anthem, United Healthcare, Aetna, Cigna, and most major insurance plans. We also offer private pay options for services not covered by insurance.

Will I receive a bill for services?

For Medicare and most insurance plans, we bill directly and you typically won't receive a bill for covered services. If you have a deductible or co-payment, we'll inform you in advance. For private pay services, we provide transparent pricing and flexible payment options.

How do I verify my insurance benefits?

Our billing specialists will verify your insurance benefits at no cost to you. We'll check your coverage, obtain necessary authorizations, and explain what services are covered before we begin care. This ensures there are no surprises.

What if my insurance doesn't cover all the services I need?

We offer private pay options for additional services not covered by insurance. We work with you to create an affordable care plan and offer payment plans when needed. Our goal is to ensure you receive the care you need regardless of insurance limitations.

Safety & Quality

Your safety and care quality

Are your caregivers licensed and background checked?

Yes, all our healthcare professionals are licensed in California and undergo thorough background checks, reference verification, and drug screening. We also require current CPR/BLS certification and ongoing continuing education.

How do you handle emergencies?

We have 24/7 on-call nursing support for emergencies. Our staff is trained in emergency procedures and maintains communication with your physician and family. For life-threatening emergencies, we'll call 911 and notify your emergency contacts immediately.

What safety measures do you take in the home?

During our initial assessment, we conduct a comprehensive home safety evaluation and provide recommendations for modifications if needed. Our staff follows strict infection control protocols and uses personal protective equipment as appropriate.

How do you maintain confidentiality of medical information?

We strictly adhere to HIPAA privacy regulations. All staff receive HIPAA training, medical records are kept secure, and information is only shared with authorized individuals involved in your care or as required by law.

What accreditations do you have?

True Care is Joint Commission accredited, Medicare certified, and licensed by the California Department of Public Health. We maintain all required certifications and undergo regular inspections to ensure compliance with quality standards.

Family & Caregivers

Support for family members

How can family members be involved in care?

Family involvement is encouraged and can include participating in care planning meetings, being present during visits, receiving education and training, and helping with care coordination. We believe family support is essential for optimal outcomes.

Do you provide caregiver training for family members?

Yes, we provide comprehensive caregiver training for family members on topics such as medication management, safe transfers, basic care techniques, and emergency procedures. This education helps ensure continuity of care between professional visits.

What resources are available for family caregivers?

We offer support groups, educational materials, respite care options, and connections to community resources. Our medical social workers can help families navigate available support services and benefits.

How do you communicate with family members?

We maintain regular communication through phone calls, written reports, care plan updates, and family meetings. We respect your preferences for communication frequency and methods, and ensure all authorized family members stay informed.

Can you help with advance directives and care planning?

Our medical social workers can provide information about advance directives, help with care planning discussions, and connect you with appropriate resources. We respect your wishes and work to ensure your care preferences are documented and followed.

Specialized Care

Specific conditions and treatments

Do you provide wound care services?

Yes, our skilled nurses are trained in advanced wound care including assessment, dressing changes, infection monitoring, and patient education. We work closely with your physician to ensure proper healing and prevent complications.

Can you help with medication management?

Our nurses provide medication administration, education about medications and side effects, assistance with medication organization, and coordination with pharmacies. We help ensure medications are taken safely and effectively.

Do you work with patients who have dementia or Alzheimer's?

Yes, we have experience caring for patients with dementia and Alzheimer's disease. Our approach includes specialized care techniques, family education, safety assessments, and coordination with memory care specialists when needed.

Can you provide care for pediatric patients?

We provide home health services for pediatric patients with our specially trained pediatric nurses and therapists. Services include complex medical care, therapy services, and family education to help children thrive at home.

Do you provide end-of-life care?

We provide compassionate end-of-life care focused on comfort, dignity, and family support. While we don't provide hospice services, we can coordinate with hospice providers and continue appropriate home health services as needed.

Still Have Questions?

Our team is here to help you understand how home health services can benefit you or your loved one.

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Additional Resources

Learn more about home health care and find helpful resources for patients and families.

Insurance Guide

Understanding Medicare and insurance coverage for home health services.

Learn More
Our Services

Comprehensive overview of all our home health care services.

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About Our Team

Meet our qualified healthcare professionals and learn about our values.

Meet Our Team
Patient Stories

Read testimonials from families who have experienced our care.

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