Your Home Health Questions Answered

You may qualify for home health services if you: have difficulty leaving your home, need skilled nursing or therapy services, have a physician's order for home care, and require part-time or intermittent care. Our team will conduct a free assessment to determine your eligibility and create a personalized care plan.

Yes, home health services require a physician's order. We can help coordinate with your doctor to obtain the necessary referral. Your physician will need to certify that you need home health care and are homebound, meaning it's difficult for you to leave your home without assistance.

We can typically start services within 24-48 hours of receiving a physician's order and completing insurance verification. For urgent situations, we may be able to arrange same-day visits. Our goal is to get you the care you need as quickly as possible.

A registered nurse will visit your home to conduct a comprehensive assessment of your medical needs, home environment, and safety concerns. This typically takes 60-90 minutes and includes reviewing your medical history, current medications, and developing your personalized care plan.

We offer a comprehensive range of home health services including skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work, home health aide services, and assisted living waiver programs. All services are provided by licensed professionals in the comfort of your home.

Visit duration varies by service type: Skilled nursing visits are typically 45-60 minutes, therapy sessions are usually 45-60 minutes, and home health aide visits can range from 2-8 hours depending on your needs. We customize visit length based on your specific care requirements.

Absolutely! We encourage family involvement in the care process. Family members are welcome to be present during visits and we often provide education and training to help them assist with care between professional visits.

We provide 24/7 on-call support for emergencies and urgent situations. Our nursing supervisor is always available to provide guidance and can arrange for emergency visits when medically necessary. For non-urgent questions, you can reach us during business hours.

We maintain high quality standards through regular supervision visits, ongoing staff education, patient satisfaction surveys, and adherence to federal and state regulations. All our caregivers are licensed, bonded, and continuously monitored for performance.

Yes, Medicare covers home health services when you meet specific criteria: you're homebound, need skilled care, have a physician's order, and require part-time or intermittent care. Medicare typically covers 100% of approved home health services with no co-pay or deductible.

We accept Medicare, Medi-Cal, Kaiser Permanente, Blue Cross Blue Shield, Anthem, United Healthcare, Aetna, Cigna, and most major insurance plans. We also offer private pay options for services not covered by insurance.

For Medicare and most insurance plans, we bill directly and you typically won't receive a bill for covered services. If you have a deductible or co-payment, we'll inform you in advance. For private pay services, we provide transparent pricing and flexible payment options.

Our billing specialists will verify your insurance benefits at no cost to you. We'll check your coverage, obtain necessary authorizations, and explain what services are covered before we begin care. This ensures there are no surprises.

We offer private pay options for additional services not covered by insurance. We work with you to create an affordable care plan and offer payment plans when needed. Our goal is to ensure you receive the care you need regardless of insurance limitations.

Yes, all our healthcare professionals are licensed in California and undergo thorough background checks, reference verification, and drug screening. We also require current CPR/BLS certification and ongoing continuing education.

We have 24/7 on-call nursing support for emergencies. Our staff is trained in emergency procedures and maintains communication with your physician and family. For life-threatening emergencies, we'll call 911 and notify your emergency contacts immediately.

During our initial assessment, we conduct a comprehensive home safety evaluation and provide recommendations for modifications if needed. Our staff follows strict infection control protocols and uses personal protective equipment as appropriate.

We strictly adhere to HIPAA privacy regulations. All staff receive HIPAA training, medical records are kept secure, and information is only shared with authorized individuals involved in your care or as required by law.

True Care is Joint Commission accredited, Medicare certified, and licensed by the California Department of Public Health. We maintain all required certifications and undergo regular inspections to ensure compliance with quality standards.

Family involvement is encouraged and can include participating in care planning meetings, being present during visits, receiving education and training, and helping with care coordination. We believe family support is essential for optimal outcomes.

Yes, we provide comprehensive caregiver training for family members on topics such as medication management, safe transfers, basic care techniques, and emergency procedures. This education helps ensure continuity of care between professional visits.

We offer support groups, educational materials, respite care options, and connections to community resources. Our medical social workers can help families navigate available support services and benefits.

We maintain regular communication through phone calls, written reports, care plan updates, and family meetings. We respect your preferences for communication frequency and methods, and ensure all authorized family members stay informed.

Our medical social workers can provide information about advance directives, help with care planning discussions, and connect you with appropriate resources. We respect your wishes and work to ensure your care preferences are documented and followed.

Yes, our skilled nurses are trained in advanced wound care including assessment, dressing changes, infection monitoring, and patient education. We work closely with your physician to ensure proper healing and prevent complications.

Our nurses provide medication administration, education about medications and side effects, assistance with medication organization, and coordination with pharmacies. We help ensure medications are taken safely and effectively.

Yes, we have experience caring for patients with dementia and Alzheimer's disease. Our approach includes specialized care techniques, family education, safety assessments, and coordination with memory care specialists when needed.

We provide home health services for pediatric patients with our specially trained pediatric nurses and therapists. Services include complex medical care, therapy services, and family education to help children thrive at home.

We provide compassionate end-of-life care focused on comfort, dignity, and family support. While we don't provide hospice services, we can coordinate with hospice providers and continue appropriate home health services as needed.